We build great relationships, not just excellent homes.
“I am so glad we chose to have our new home built by Eden Homes; the detail and all the finishing touches inside are more than we could have imagined.”
CONSUMER CODE
Eden Homes fully supports the introduction of the Consumer Code for Home Builders and welcomes the added support that it gives to our customers. As a company we never compromise on the build quality or specification of our homes and we pride ourselves on the outstanding service we deliver.
When buying an Eden home, you can rest assured that you will receive a purchasing experience that is professional, supportive and efficient. Please click here to be taken to the consumer code website if you require further information.
SPECIFICATIONS AND EXTRAS
An Eden home boasts unrivalled attention to detail and superior specification with luxury features throughout as standard. However, we recognise that sometimes people want to put their own stamp and style on their new home, which is why we offer you the choice of optional extras to personalise your new home.
You are able to style various aspects to your new Eden home; so whether you are looking for a contemporary or traditional feel or practicality to suit your family, we can create the perfect home for you.
CUSTOMER SERVICE
At Eden Homes we pride ourselves on our customer service. From your initial enquiry through to completion and after sales, we will guide you every step of the way. A home move can be a stressful time, but Eden’s dedicated customer service team will help you through the buying process and help to take the stress away from the move.
“As a Company your support and understanding throughout the whole purchase was second to none. What was a very stressful time for us you helped us more than words can say. We have nothing but praise for you & the company.”
“Eden Homes have been fantastic. Communication was established from the day we had an offer accepted on the property and you have been consistently supportive throughout the construction of the house. Nothing has seemed too much trouble.”
WARRANTY
An Eden Homes home is always built to the highest of build standards. We pride ourselves on the quality of the products we build and our dedication to detail, while all of our homes are sold with industry recognised warranties.
In the unlikely event that something does occur, the comprehensive warranty will cover any structural or other serious defects occurring in, for example, the foundations, roof and other structural areas for a period of 10 years so you can rest assured that your purchase is in safe hands.
EDEN HOMES COMPLAINTS PROCEDURE
Here at Eden Homes we are obliged to comply with the requirements of the Consumer Code. We make every effort to provide the best possible service, but we recognise that there may be occasions where an individual or party may feel dissatisfied and will feel the need to make a complaint. If such a situation should arise then we recognise that all complaints should be dealt with promptly, fairly and in a consistent manner.
Any party wishing to make a complaint should do so in writing to Andy Cutler or Darren Cutler as directors of the company. A written acknowledgment will be issued within five working days of the complaint being made.
The Directors will investigate the complaint and provide a more detailed response within 20 working days of the complaint being made. At that point, the response will include one or more of the following:
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An acceptance of the complaint and confirmation as to what action Eden Homes will take to resolve the issue(s) raised.
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An estimate of the likely timescales for the work required to resolve the issue(s).
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A rejection of the complaint with full reasoning.
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Details of any further work required to come to a decision as to whether to accept or reject the complaint along with timescales. A fully reasoned final written decision will then be provided.
If the complainant remains dissatisfied with the decision provided or fails to receive a response within the requisite timescale or the works required are not resolved as expected, then they may refer the matter directly to the Independent Dispute Resolution Scheme or the Home Warranty Body (or both). Using our complaints procedure or the Independent Dispute Resolution Scheme does not affect the complainants’ normal legal rights.
Any dispute referred to the Independent Dispute Resolution Scheme should be made after 56 days has passed since the complainant first raised the complaint with Eden Homes and no later than 12 months after Eden Homes final response to the complaint.